WHAT ARE RIU HOTELS?
Riu Hotels are a privately owned, hotel chain with 102 all inclusive, resort hotels situated in nineteen countries.The company was formed in 1953 and it's corporate headquarters are based at - The Riu Centre, Calle llaut, Palma, Majorca, Illes Balears 07610, Spain.
WHERE CAN I BOOK A ROOM WITH RIU HOTELS?
Riu own 102 fully inclusive hotels, many of which are located at spa or golf resorts, situated in Europe, the Caribbean, the United States and North Africa. Riu's large resort hotels are ideal for wedding parties, group travel and corporate groups as well as family,couples or singles holidays. Riu resort hotel rooms can be reserved on most hotel comparison sites, at high street travel agents, by contacting any of their resorts direct or from their website - www.riu.com/en. The Riu Hotels website is available in seven languages - Dutch, English, French, German, Italian, Portugese or Spanish and depending on the language selected, will display a telephone reservation hot line number, run by the Reservation Shop SLU, for that particular country.
WHAT ARE RIU HOTELS REFUND / CANCELLATION POLICIES?
All reservations booked with Riu Hotels can be paid for either at the time of reservation, by pre determined instalments or by paying on resort. Payments can be made by any valid credit or debit card either online or by way of the Reservation Shop SLU telephone number. Payment on resort can be made either by credit / debit card or cash. Any modifications or changes to a reservation will incur an administration charge. All cancellation details for each individual hotel are made known to the customer upon receipt of their reservation. No refunds will be given to no shows and cancellations made within ten days of an arrival date will incur a statutory one night fee.
DOES RIU HOTELS HAVE A CUSTOMER SERVICE FACILITY?
Riu customer service staff can be contacted by e-mail from a link provided on their website. General hotel information can also be sourced by contacting any one of their hotels direct or by ringing one of their reservation hotline numbers. All Riu Hotels resort information and contact details can be found on the Riu Hotels website.
DOES RIU HOTELS HAVE A REWARDS PROGRAM?
The Riu Hotels rewards program is called Riu Class. Details of the Riu Class membership can be found on the Riu Hotels website. There are three types of membership - The Riu Class Classic, which is designated upon completion of the Riu Class application form, the Riu Class Gold, which can be obtained by collecting 3,200 points over a two year period and the Riu Class Diamond, which can be obtained by collecting 7,500 points over a two year period. Points can be earned from room reservations or from additional services bought on resort. Riu Class points can be redeemed at Riu Hotel shops, on purchasing hotel extras, on room upgrades or on check out services. Riu Hotels also have a generous, partner rewards club, exclusively for the use of their travel agent partners.
DOES RIU HOTELS PROVIDE ANY PROMOTIONAL DEALS?
Several Riu resort hotel deals can be found on the homepage of their website. Customers can also be informed of any upcoming discounts, deals or special offers by following Riu Hotels on either of their Twitter of Facebook pages.